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Terms & Conditions

Terms & Conditions

Terms & Conditions
Ordering
General Delivery Information
Carpet Cutting
Roll Sizing
Delivery
Refunds
Bespoke Cutting Fee
New Customers

Terms & Conditions: We D.M Miller LTD have made every effort to ensure that the information and content of this website is accurate and up to date. We cannot be held liable for any errors, omissions or changes in price. All products are subject to availability. All images on the website are for illustration purposes only and are intended to give a general guide of how the product may look. The actual product may differ slightly to that in the illustration. All products are usually delivered In Rolls, Boxes, or individually unless stated otherwise. ALL DISCREPANCIES MUST BE NOTIFIED IN WRITING TO US WITHIN 7 DAYS OF THE INVOICE DATE ALL MATERIALS REMAIN THE PROPERTY OF D.M MILLER UNTIL PAID FOR IN FULL TO THE VALUE OF THE INVOICE Standard delivery time is 2-5 Working days.
Ordering: We have three methods in which you can place your order: Telephone via the number listed onsite, Fax, and Internet. All orders must be paid for in full before they will be shipped.
General Delivery Information: All orders are processed and shipped in the order that they are received. Standard delivery time is 2 to 5 working days. Delivery times may increase around holidays and peak shipping seasons. If Your Product is heavy Our Drivers will only deliver to the entrance Of Your Shop. If you have alternative delivery requirements, please contact us prior to dispatch of your order. Be sure to include a phone number in case the Driver needs to notify you of something in relation to your arranged delivery. If you need your order to be shipped to an alternative address to the billing address, please specify during the checkout process when the option is available. Although we will make every effort to amend mistaken delivery addresses after the order has been placed, we cannot be held responsible for late deliveries if the incorrect address has been specified in the checkout by the customer. If the Product must then be forwarded to a new address, we reserve the right to charge re-delivery / forwarding fees for this service if necessary and also reserve the right to deduct any such fees from any refund given should the order be subsequently cancelled.
Carpet Cutting: The width of your flooring will always be specified during the selection process, however on rare occasions the manufacturer’s size may vary by a margin of up to approximately +/- 1%. We would always advise customers to take this into account when deciding on the measurements to purchase. We would always advise that if in doubt, buy slightly more than required rather than being disappointed if your order is slightly shorter than required. We cannot be held responsible for orders which are too short or too long within these standard manufacturing tolerances.
Roll Sizing: The width of your flooring will always be specified during the selection process, however on rare occasions the manufacturer’s size may vary by a margin of up to approximately +/- 1%. We would always advise customers to take this into account when deciding on the measurements to purchase. We would always advise that if in doubt, buy slightly more than required rather than being disappointed if your order is slightly shorter than required. We cannot be held responsible for orders which are too short or too long within these standard manufacturing tolerances.
Delivery Policy: Distance Selling Regulations 2000
You have a right to cancel your order (prior to shipment, see cancellation terms below) for any item purchased on this website, for a full refund. However, if an order has already been shipped and has left our possession, we will require you to pay the associated costs of returning the item to us before we will refund the purchase. Also, under the Distance Selling Regulations, you have 7 statutory working days starting from the working day after you have received your order, to cancel and return the product for a full refund. However, the buyer is required to pay all postage costs back to D.M Miller LTD and the product must be unused and in the original packing. If the product has been used (fitting / attempted fitting) or you do not have the packaging, this will be deemed as acceptance of goods and we will accept or decline the return at our discretion, based on the terms of our 14 Day Returns Policy.
Refunds: If the customer wishes to return a product within their 7 days statutory rights period, or within our 14 day returns policy, a full refund minus collection charges and bespoke cutting fees will be issued if the following conditions are met: Goods must be sealed in the original packaging. Goods must not have been used, tampered with or fitted in any way Goods must be returned in full, including all parts and any free products or documentation. Free Gifts & Related Free / Discount Promotions are excluded from the refundable value.
Bespoke Cutting Fee: When placing an order, your order is usually cut uniquely in the requested style/colour and to a bespoke size. If you wish to cancel your order after the item has been cut (cutting commences after payment is received), we charge a minimum cutting fee of £20, or 40% of the total value of the refundable part of your order, excluding delivery - whichever is greater. Boxed / Retail packaged items such as Laminate Flooring are not cut to size and are therefore not subject to Bespoke Cutting Fees
New Customers: By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

Terms & Conditions

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